Important Notice
9 Mar, 2026
Beware of Phone Scams
Zero Finance Hong Kong Limited Warns Against Phone Scams
Zero Finance Hong King Limited (Zero Finance) would like to alert its customers to a phone scam purported to be from Zero Finance. Recently, we have received customer reports that fraudsters have been using the name 【零財務】to impersonate the Chinese name of Zero Finance【零在金融】and claiming to be a subsidiary of our company. Zero Finance hereby clarifies that it has no connection whatsoever with “Zero Finance.”
The impersonating party uses pretexts such as inviting customers to apply for loans or settle credit card balances, in order to induce customers to disclose personal information, apply for loans, and in some cases make repayments to personal bank accounts. Zero Finance reminds customers not to provide any personal information to callers and not to transfer funds to unfamiliar personal accounts. Similar impersonation attempts may recur. Customers should contact Zero Finance via our official hotline to verify any suspicious calls, so as to avoid falling victim to scams.
Zero Finance reiterates that customers who wish to use our loan services should submit applications via the X Wallet mobile application or official website https://xcash.xwallet.hk only.
If customers are concerned, they should call the Zero Finance Customer Service Hotline at 2531 0333 or report to the Police. “Scameter”, the government’s scam and pitfall search engine, is also available to help identify potential frauds.
1 Apr, 2025
Beware of High-Pressure Sales Tactics
Important Notice: Beware of High-Pressure Sales Tactics
26 Jun, 2024
Fraud Prevention
Important Notice: Beware of Scammers Impersonating Our Company Representatives/Staff via WhatsApp
We have recently received complaints alleging that fraudsters are impersonating our company representatives/employees through WhatsApp and promoting loan services.
We would like to remind our customers to remain vigilant, especially when communicating through WhatsApp. Here are some precautionary measures we recommend:
1. Verify the official number: Our official WhatsApp number are 2531-0331 & 2531-0332. If you receive a message from any other unfamiliar number claiming to represent our company, please exercise caution.
2. Exercise caution when disclosing personal information: Do not disclose personal information to strangers, including ID numbers, bank account numbers, passwords, etc. Unless communicated through our official channels in advance, we will not ask customers to provide such information on WhatsApp.
3. Verify the identity: If you suspect that the person’s identity is not genuine or if you receive suspicious messages, please request the individual to provide identification or other reliable evidence. You can verify their identity by contacting our customer service hotline at 2531-0333.
4. Beware of phishing websites: Be cautious of clicking on suspicious links or providing personal information to websites from unknown sources. Ensure that you are accessing our official website.
If you have any questions or need further assistance, please feel free to contact our customer service hotline at 2531-0333.
Best regards,
Zero Finance (Hong Kong) Limited
5 Jan, 2024
Fraud Prevention
Important Notice： Beware of fraudulent impersonating representatives/employees
Our company has recently received complaints concerning fraudulent impersonation of our staff or representatives to promote our loan services.
We would like to remind you that please do not disclose any of your personal information to strangers, including HKID, bank account numbers and account balances. Call our customer service hotline 2531-0333 immediately if you receive a suspicious call.
Zero Finance (Hong Kong) Limited
8 Dec, 2023
Caution Against Fake Android Mobile Applications
Caution Against Fake Android Mobile Applications
Our company reminds customers and the public to be cautious and advises accessing information about our mobile application, X Wallet mobile application (Zero Finance Hong Kong Limited) can be downloaded through our official website https://www.xwallet.hk. We urge the public not to provide any personal information through other applications.
Individuals who have provided personal information to the aforementioned fake application should immediately contact the authorities for follow-up and investigation.
If customers receive suspected fraudulent calls or have any doubts, please call our customer service hotline for verification: 2531-0333.
Zero Finance (Hong Kong) Limited
